information technology

Information Technology Institute

When HBS professors Marco Iansiti and Alan MacCormack studied the 1995 America’s Cup sailing competitors, they found that all the groups used simulation software to help them design their boat keels. Most teams labored with universities and aerospace firms to construct subtle simulations and used both mainframes or supercomputers to do the work.

Their decisive type runs counter to the standard advice about how executives ought to get customers to simply accept and personal new applied sciences. For example, in 1999, when a mutual fund company arrange a CRM system, it asked its salespeople to enter the information about their meetings with brokerages and institutional traders into the system.


They were all crushed by Team New Zealand, which used much less highly effective workstations but introduced the computer systems all the way down to the docks the place its boats were built. The New Zealand staff additionally encouraged experimentation and teamwork and pushed keel modification selections down the organization.

The sales reps saw this, appropriately, as an attempt to capture knowledge that existed solely of their heads. They refused to make use of the system, which delivered little value to anyone for years. The president’s policy was met with stiff opposition, but the reps shortly realized that they had to accede to the calls for of the new boss in the event that they wanted to proceed working for the corporate. In reality, the most important mistake enterprise leaders make is to underestimate resistance once they impose changes within the methods folks work. In 2002, a Boston-based hospital arrange an IT system that changed handwritten prescriptions with on-line orders.

Infrastructure Asset Management

Because the opposite groups didn’t do all of those issues, they couldn’t harness the complete power of the FIT. A business leader’s third IT-related responsibility is to extract the maximum profit from technologies as soon as they are in place. Leaders who efficiently implement EIT attempt to construct consensus within the group, but they’re also prepared to push ahead without having everyone on board every step of the best way.